- Please save your invoice!
- Refunds and exchanges gladly made within 30 days of the original purchase date with the original sales invoice.
- Merchandise must be undamaged, unopened, and in its original packaging. Some items are non-returnable, such as final sale or special items, no warranty and no return.
- Defective items will be replaced with the same items only. Refunds will not be issued for merchandise returned without a receipt.
- Cash refunds if paid with cash or store credit.
- No checks accepted.
- 25% restocking fees non-defective items.
- For RMA policy, contact your sales rep
CCTVMICRO warranty obligations are limited to the terms set forth below: CCTVMICRO (“CCTVMICRO”) warrants its product against defects in materials and workmanship for the period(s) and product(s) specified herein. If a defect exists, at its discretion CCTVMICRO will (1) repair the product at no charge, using new or refurbished replacement parts, OR (2) replace the product with a product that is new or which is manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, OR (3) issue a store credit, at the defective product’s original purchase price or current market value whichever is lower, if the model or any suitable substitution is unavailable or discontinued. A replacement product/part assumes the remaining warranty of the original product. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes CCTVMICRO’ property. When a refund is given, your product becomes CCTVMICRO’ property.
NVRs/DVRs: For a period of three (2) years products, including the hard drives installed by CCTVMICRO at system configuration, from the date of original purchase.
CAMERAS: For a period of two (2) years on our security cameras; two (2) years for our PTZ high speed dome from the date of original purchase.
ACCESSORIES: For a period of one (1) year from the date of original purchase on all accessories, and a period of two (2) years on power supplies.
Return Merchandise Authorization (RMA) Policy
When you contact CCTVMICRO for warranty service, you will be asked to obtain a Return Merchandise Authorization (RMA) number before you can send the product back to CCTVMICRO. Please prepare to furnish your name, company name, address, telephone number, invoice number (proof of purchase and date), item code, serial number and a detailed description of the apparent or alleged defect.
The purchaser is responsible for, at their own expense, delivering the product(s) to the CCTVMICRO sales office from which they made the purchase.
DOA policy – Free Ground shipping will be arranged at CCTVMICRO’ expense for all products determined by CCTVMICRO Technical Support to be DOA within 10 business days after delivery by CCTVMICRO. If a product is deemed defective more than 10 business days after CCTVMICRO delivery, or deemed NOT to be DOA, CCTVMICRO’ standard product warranty will apply. DOA return label covers only DOA items. No other item may be shipped back with the DOA label or the excess shipping charge plus a $25 handling fee will be posted to the customer’s account. CCTVMICRO reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, CCTVMICRO may impose a $50 handling fee.
All replacement or repaired products for defective RMA items will be shipped to customer by ground service only. The cost of any expedited shipping option will be the customer’s responsibility. Advanced replacement or cross-shipping service can only be processed with a replacement order on payment term, at the original sale price, by ground shipping. Refund, including replacement ground shipping cost from CCTVMICRO, will be issued upon receipt of the defective product within 15 calendar days after the issuance of an RMA number. If the defective product is not returned in time, the replacement order will be final as regular purchase and the defective product will, once again, be subjected to standard warranty procedure.
Note: Before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the system software, application software and data. Data recovery is not included in the warranty service and CCTVMICRO is not responsible for data that may be lost or damaged during transit, repair or replacement. CCTVMICRO will not install or reinstall any software that is not of the original system configuration.
Exclusions and Limitations
CCTVMICRO is not liable for any damage to or loss of any programs, data, or other information stored later by the user on the DVR, NVR, CAMERA, or ACCESSORIES. Recovery and reinstallation such programs and user data are not covered under this Limited Warranty. This Limited Warranty does not apply: (a) to damage caused by accident, negligence, mishandling, misuse, abuse, or products not supplied by CCTVMICRO; (b) to damage caused by faulty installation, misconfiguration, misapplication, improper operation, alteration or modification without written permission of CCTVMICRO, or service performed by anyone other than an CCTVMICRO authorized personnel; (c) to damage caused by power surge, improper voltage supply, lightning strike, flood, earthquake, or damage that is attributable to nature disasters; (d) if the CCTVMICRO serial number has been removed or defaced; (e) to misapplications in other environment and/or used with non CCTVMICRO products.
IN NO CASE SHALL CCTVMICRO, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF ANY CCTVMICRO PRODUCT, OR ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST OF CONTRACTS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH CCTVMICRO PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCTCCTVMICRO SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA. . CCTVMICRO DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT THE USE OF ITS PRODUCT OR SERVICE WILL BE FREE FROM INTERRUPTION, ERROR, LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND CCTVMICRO DISCLAIMS ANY LIABILITY RELATING THERETO. CCTVMICRO SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IF CCTVMICRO CANNOT, IN SOME STATES OR JURISDICTIONS, LAWFULLY CLAIM LIMITATION OF LIABLITY OR DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY AND CCTVMICRO’ LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. No CCTVMICRO reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. © 2009 CCTVMICRO All rights reserved. CCTVMICRO and the CCTVMICRO logo are trademarks of CCTVMICRO, registered in the U.S. and other countries.